Privacy Policy

1. Introduction and Identity of the Data Controller

This Privacy Policy describes how Pirate Cove Resort Sales ("we", "us", "our") collects, uses, stores, and protects personal information obtained through the website located at piratecoveresortsales.com (the "Website") and through direct communications relating to our property management services.

Pirate Cove Resort Sales operates as a vacation rental management company, managing furnished apartments and villas on behalf of property owners in Ain Sokhna and the North Coast of Egypt. We are not a real estate agency and do not engage in the purchase or sale of property.

Our principal place of business is: ش الامن، وسط البلد, Hurghada, Red Sea Governorate 1974150, Egypt. You may contact us regarding data protection matters at info@piratecoveresortsales.com or by telephone at +20653546727.

This Policy operates in accordance with the Personal Data Protection Law of Egypt (Law No. 151 of 2020) and its Executive Regulations issued by Presidential Decree No. 1074 of 2021.

2. Scope of This Policy and Who It Applies To

This Privacy Policy applies to all individuals who:

• Visit the Website and interact with any of its features or forms
• Submit enquiries or contact forms through the Website
• Communicate with us by email or telephone regarding our property management services
• Enter into a property management arrangement with us as property owners
• Correspond with us in any capacity connected to our operational activities

This Policy does not apply to third-party websites linked from our Website, including Airbnb, Booking.com, or other external platforms. Those platforms operate under their own privacy frameworks, and we encourage you to review their policies independently.

3. Categories of Personal Data We Collect

We collect personal data only to the extent necessary for the purposes described in this Policy. The categories of personal data we may collect include:

Contact and Identity Information: Name (where voluntarily provided), email address, telephone number, and postal address. This information is collected when you complete a contact form on the Website, communicate with us by email, or enter into a management agreement with us.

Property Information: Details about properties you own or manage, including location, type, and condition. This information is relevant only to property owners who engage us for management services and is used solely for operational purposes.

Communication Records: Records of correspondence between you and our team, including emails and notes from telephone conversations where relevant to service delivery.

Technical Data: Information collected automatically when you visit the Website, including your IP address, browser type and version, device type, operating system, pages visited, time and duration of visits, and referring URLs. This data is collected through cookies and similar technologies as described in our Cookie Policy.

We do not collect special categories of personal data (sensitive data) as defined under Egyptian Law No. 151 of 2020 through this Website or through our standard service operations.

4. Legal Basis for Processing Personal Data

Under Egyptian Law No. 151 of 2020, we process personal data on the following legal grounds:

Consent: Where you have provided explicit consent, such as by ticking the consent checkbox on our contact form or by accepting cookies through our cookie consent mechanism. You may withdraw consent at any time by contacting us, though withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract. This applies to property owners who engage us for management services.

Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This includes processing technical data for Website security and functionality, and maintaining records of business communications.

Legal Obligation: Where processing is necessary to comply with applicable Egyptian law or regulatory requirements.

5. How We Use Personal Data

We use the personal data we collect for the following purposes:

Service Enquiries: To respond to questions and enquiries submitted through the Website or by email and telephone. Contact information submitted through our forms is used solely to respond to the relevant enquiry.

Property Management Services: To carry out the operational activities covered by a management agreement, including coordinating bookings, cleaning, maintenance, and preparing monthly owner reports.

Website Operation: To maintain and improve the technical functioning of the Website, identify and resolve technical issues, and analyse visitor patterns for the purpose of improving the Website's content and usability.

Legal Compliance: To comply with obligations under applicable Egyptian law, including record-keeping requirements and responses to lawful requests from competent authorities.

Security: To detect and prevent fraudulent activity, unauthorised access, and other security threats to the Website and our systems.

We do not use personal data collected through this Website for direct marketing purposes without explicit consent. We do not sell personal data to third parties under any circumstances.

6. Disclosure and Sharing of Personal Data

We do not sell, rent, or trade personal data. We may share personal data in the following limited circumstances:

Service Providers: We may share relevant personal data with third-party contractors and service providers who assist in delivering our property management services, including cleaning companies, maintenance contractors, and platform service providers. These parties process personal data only on our instructions and are subject to confidentiality obligations.

Booking Platforms: In the course of managing properties, we operate accounts on Airbnb and Booking.com. Guest communications and booking data are processed through those platforms in accordance with their respective privacy policies. Property owner data is not shared with these platforms beyond what is operationally necessary.

Legal Requirements: We may disclose personal data to competent Egyptian authorities, courts, or regulatory bodies where required by applicable law, court order, or legitimate legal process.

Business Transfers: In the event of a merger, acquisition, or transfer of business assets, personal data may be transferred as part of that transaction. We will notify affected individuals of any such transfer in accordance with applicable law.

7. Data Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

Contact form submissions and enquiry records are retained for a period of up to two years from the date of the enquiry, after which they are securely deleted or anonymised.

Records relating to property management agreements are retained for the duration of the agreement and for a period of five years after its termination, in accordance with Egyptian commercial record-keeping requirements.

Technical data collected through cookies and analytics is retained in accordance with the periods specified in our Cookie Policy, and does not exceed thirteen months from the date of collection.

Where personal data is retained solely on the basis of consent, and you withdraw that consent, we will delete or anonymise the relevant data within a reasonable period following receipt of your withdrawal request, unless retention is required for legal compliance.

8. Your Rights Under Egyptian Data Protection Law

Egyptian Law No. 151 of 2020 establishes the following rights for individuals whose personal data is processed. You may exercise these rights by contacting us at info@piratecoveresortsales.com:

Right of Access: You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data along with information about how it is used.

Right to Rectification: You have the right to request correction of inaccurate personal data we hold about you, and to have incomplete data completed.

Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is otherwise unlawful.

Right to Restrict Processing: You may request that we limit how we use your personal data in certain circumstances, such as where you contest its accuracy or object to its processing.

Right to Object: You may object to processing carried out on the basis of legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used format.

We will respond to all rights requests within the timeframes established by applicable Egyptian law. If you believe your rights have been violated, you may lodge a complaint with the Egyptian Information Technology Industry Development Agency (ITIDA) or the competent supervisory authority.

9. Data Security Measures

We implement technical and organisational measures appropriate to the nature and sensitivity of the personal data we process. These measures are designed to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure.

Our Website uses HTTPS encryption for all data transmitted between your browser and our servers. Access to personal data within our organisation is limited to personnel who require it for legitimate operational purposes. We maintain internal data handling procedures and periodically review our security practices.

No method of electronic transmission or storage is entirely without risk. While we take reasonable and appropriate precautions, we cannot warrant absolute security of personal data transmitted to or stored by us. In the event of a data breach that poses risks to your rights and interests, we will notify affected individuals and the relevant authority in accordance with the requirements of Egyptian Law No. 151 of 2020.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit a website. We use cookies to enable essential Website functions, to understand how visitors use the Website, and to remember your preferences.

You may control cookie settings through the cookie consent mechanism available on this Website, or through your browser settings. Disabling certain cookies may affect the functionality of the Website. Full details of the cookies we use, their purposes, and their retention periods are set out in our separate Cookie Policy, accessible at cookies.html.

11. Children's Privacy

Our Website and services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided personal data to us without appropriate parental or guardian consent, please contact us at info@piratecoveresortsales.com and we will take steps to delete that information promptly.

12. International Data Transfers

Our operations are primarily based in Egypt. Where we use third-party service providers whose servers may be located outside Egypt, such as cloud hosting or platform providers, we take steps to ensure that appropriate safeguards are in place in accordance with Egyptian Law No. 151 of 2020 and its Executive Regulations.

Personal data transferred outside Egypt is subject to contractual protections equivalent to those required under applicable Egyptian data protection law, and such transfers occur only where necessary for the provision of services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this Policy. We encourage you to review this Policy periodically.

Continued use of the Website following the posting of an updated Privacy Policy constitutes acceptance of the changes, to the extent permitted by applicable law.

14. How to Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us through any of the following channels:

We aim to respond to all privacy-related enquiries within a reasonable timeframe and no later than the period required under applicable Egyptian law.